True or False? The Ontario government’s goal with respect to the AODA is to build a more accessible province.

True or False? Every employer with more than 1 worker that provides goods or services either directly to the public or to other organizations in Ontario must conduct Accessibility Standards for Customer Service training.

True or False? Employers must develop and post workplace policies, practices and procedures on providing goods or services to customers with disabilities.

True or False? Permit people with disabilities who use a support person to bring that person with them and speak directly to that support person.

True or False? Before discussing confidential information in front of the support person, ask the person with the disability if he/she would like the support person to stay?

When communicating with a person with a disability you should take into account his/her disability. You can also do the following:

True or False? A barrier-free building is one where there are no stairs and the doors open automatically.

True or False? The employer can’t be held liable for the actions of its employees, particularly employees in positions of authority like supervisors/managers, if they knew about the accessibility issue, and did nothing to improve the situation.

True or False? Service dogs are used just to guide people with vision loss.

True or False? You are not required to allow people with disabilities to bring a service animal with them to areas of your premises that are open to the public or other third parties.

Some people with disabilities will be with a support person. The support person might be:

True or False? We can’t always tell who has a disability because they can be invisible.

It is required to provide notice when facilities or services that people with disabilities rely on to access your goods or services are temporarily disrupted.

Your workplace must be ready to receive comments on the service it provides to people with disabilities. The feedback process can be: